Delivering the Message

If your organizational communications could use a boost, we can help create a strong communications function that advances corporate goals. We’ll work with your management team to develop the strategy, structure and process needed to originate, manage and deliver effective communication aligned with business strategies. We also conduct audits to assess current processes, messaging and materials.

Clients We’ve Helped

Large Urban Hospital Restructures Communication Function

Situation

With low employee satisfaction scores, managers asking for help in conveying critical initiatives and communications staff turnover, hospital leaders seek help in assessing and revamping internal communications.

Challenge

Understanding the current state of communication and recommending new direction, structures and processes for the hospital’s communications function to support the hospital’s strategic goals.

Deliverables

Focus groups with employees, managers and physicians; communication audit; creation and execution of a planning process with senior management; recommendations to strengthen communications, including a new communication model; hiring of a director of strategic communication; ongoing coaching for the new team.